Shop Twazy

IS __ AVAILABLE?

Twazy

If it is listed on my site

yes

if it isn’t listed on my site but I still sell it then maybe it is only available in releases which I suggest keeping tabs on my socials for when it will be available next

If it is a really old design then probably not :c

Customs?

Twazy

I do not offer customs any more!

This is by no means what so ever a reason for anyone to copy my designs or items! <3

What is a pre-order?

Twazy

Exactly what it sounds like

you are ordering the design first, which helps fund the design and you will be the first to get your hands on it! All of my designs do eventually come to an end and no longer get made. Best way to ensure you don’t miss it, is to pre-order!

Incorrect order

Twazy

If there was something missing or incorrect in your order don't be afraid to email me! I do make mistakes, or misread orders so please do not be angry with me, I will try my best to fix it! Mistakes do happen <3 Thank you! 

When will __ be available?

Twazy

I promise I am trying my best to make as many items as I can available to you guys as fast as I can! Please keep updated on my social media and be sure to read my stories and post for the most updated information. I only accept limited amounts of orders of certain items at a time so I can try to get them out in a timely manner, and many designs once they're done, they're done! So be sure to keep an eye out for when I have releases because it may be your last chance to get your favorite!

If an item is out of stock then that means I am currently working on making some more, or waiting for supplies before opening them up again to refrain from being backed up! 

How long will it take?

Twazy

Every item is made to order unless it is labeled as "premade"

All my apparel items are made to order, even if they are not hand made.

[SUBJECT TO CHANGE IF I AM OUT OF TOWN]

Non hand made apparel can take a few weeks, if you need it for an event it is highly suggested to order a month in advance to ensure you will receive it on time in case any complications arise. Also be sure to check my shop schedule to see if I will be out of town if it is a time sensitive order.

 

If it is a hand made item it depends on my order volume at the time, I usually will have a general time range listed or posted somewhere while ordering, but of course as I am human this is SUBJECT TO CHANGE and can range. I can not completely 100% accurately guess the exact amount of days it will take to make your item, I have to wait for materials, issues may arrive, and  I have many orders beyond yours. So please be patient! 

 

 

Cancellations/Returns/Refunds

Twazy

I do not accept most cancellations, once an order is placed my time and money goes into making your order!

I do not accept returns and I do not offer refunds, please be sure of your purchase when ordering!

I am just one person running everything, and it is also expensive on my end to make every ones orders, so refunds/returns are not a possibility! 

Lost Mail/Wrong Address

Twazy

I am not responsible for lost mail or if your order was submitted with an incorrect address. If you need to change your address please use the contact me part of my site. 

In a case of lost mail, sadly it is completely out of my hands. I can give a tracking number but lost mail is not my responsiblity and not a means for a refund.

If your order is shipped in incorrect address I can not promise it will be returned to me so please double check